Dispatching & Transportation Operations Specialist Online

  • Description

NOC: 1525.


  • Transportation Operations
  • Transportation Foundations
  • Safety & Compliance
  • Fleet Maintenance & Administration
  • Dispatch
  • Driver Management
  • Transportation of Dangerous Goods
  • Hours of Service
  • Load Securement


  • Google Maps
  • LoadLink
  • Automated Commercial Environment (ACE)

Learning Objectives:

A. The Transportation Industry:
  • Describe the transportation industry and related statistics
  • Explain position description of a city dispatcher
  • Explain position description of a line haul dispatcher
  • Perform an overview of a dispatcher’s position
B. Job Search:
  • Explain resume formatting
  • Describe seeking and applying for employment
  • Perform applying for employment and construct a personal resume
C. Safety in the Workplace:
  • Discuss the importance of safety
  • Discuss personal safety
  • Explain safe lifting procedures
  • Describe slip and fall prevention
  • Explain carbon monoxide the unseen enemy
  • Explain the various aspects of safety in the workplace
D. Transportation Fleet Equipment:
  • Explain the different types of power units
  • Describe straight trucks and cube vans
  • Explain trailer configurations
  • Describe specialty equipment
  • Perform a profile of the various types of fleet equipment
E. Daily Dispatch Challenges:
  • Describe identifying critical information
  • Explain participatory and active listening
  • Describe emergency situations
  • Explain negotiation skills
  • Describe selling skills
  • Describe problem solving
  • Describe your new skills in day to day challenges
F. Drivers:
  • Explain the importance of developing a positive working relationship with drivers
  • Describe the four-trait model of personality differences
  • Explain the ten tips for increasing driver retention
  • Describe the importance of managing start times and a driver’s attitude and appearance
  • Describe the procedure for illness and vacation coverage
G. Delivery and Pick-Up Route Planning in a City Area:
  • Explain the purpose of scheduled routes
  • Describe the loading of freight in geographical areas
  • Explain the purpose of understanding projected volumes
  • Explain the reason for contacting new customers
  • Describe how the pick-up cycle is critical to your operation
  • Explain overages, shortages and damages and the reporting of same
  • Write a report on the importance of the delivery and pick-up cycle
H. Maximizing Available Equipment City and Line Haul:
  • Describe the method of determining an overflow situation
  • Explain the procedure to resolve heavy in equipment use in city routes
  • Explain the procedure to resolve heavy line haul routes
  • Describe the importance of dealing with customer service in overflow situations
  • Demonstrate the importance of maximizing equipment
I. Multi-Tasking in the Work Area:
  • Explain setting up your work environment
  • Describe managing various tasks that require immediate resolution
  • Demonstrate your techniques in multi-tasking
J. Dispatcher Interpersonal Skills:
  • Describe dispatcher communications
  • Explain dispatcher relationships
  • Describe dispatcher leadership
  • Perform the various aspects of communications, leadership and relationships
K. Dispatcher Professional Skills:
  • Describe assigning loads
  • Explain proper utilization of equipment
  • Describe the procedure for assigning line haul drivers
  • Explain the process of assigning routes to specific loads
  • Demonstrate your hands on dispatching skills
L. Dispatching:
  • Explain the basics of tracking loads, drivers and freight
  • Describe your role in customer and driver support activities
  • Explain dispatcher self feedback techniques
  • Explain basic paperwork and the administration responsibilities of a dispatcher
  • Describe the need for backup planning to be effective
  • Describe a day in the life of a dispatcher
  • Demonstrate the fundamentals of dispatching
M. Legal Requirements Affecting Dispatching:
  • Describe mandatory drug and alcohol testing in the U.S.A
  • Explain inspection, securing loads and vehicle weight regulations
  • Explain the hours of service regulations for drivers
  • Describe customs and immigration rules and regulations
  • Explain licensing, trip permitting and fuel tax administration
  • Provide your interpretation of legal requirements
N. Transporting Dangerous Goods By Truck:
  • Explain how DG is classified and identified while being transported
  • Describe the responsibility of shippers, carriers and receivers
  • Explain driver duties and responsibilities for carrying DG
  • Explain DG that have special additional requirements
  • References/Schedules as it applies to dangerous goods
  • Proved the importance of knowing the regulations that govern DG\
O. Computer Dispatching:
  • Explain the process of order taking and dispatching calls
  • Demonstrate your abilities in computer dispatching

Instructional Hours and Program Time:

Program itself is 750 hours minimum of 3 hours per day, 15 hours a week. Each student has 12
months, from the date of registration, to complete the program.

As this is a home-based study program, the pace of learning is dependent upon your time and
commitment. The program contains 15 separate modules. The time to complete each module is
approximately 3.5 weeks per module.

You must complete all 15 modules and examinations within 12 months from receipt of the
program to be eligible for graduation. Failure to complete the course within the time period will
require the student to re-apply for the program.


  • Fleet Safety Manual, KELLER, JJ
  • Federal Motor Carrier Safety Regulations -Handbook
  • TDG Clear Language Shippers and Driver’s Handbook
  • BCTA Drivers Daily Log Book
  • National Safety Code (NSC) Standards 1-16
  • Ministry of Transport Commercial Transport Procedures -Manual
  • CCMTA Cargo Securement Training Program Manual
  • Driver training -Manual

Admissions Requirements:

The online Dispatching and Transportation Operations Specialist requires our online students to have the same requirements as our in-house students; therefor the following is required for our online students

  • The applicant must be Grade 12 graduate or equivalent to enter the Automotive Training Centre programs. If the student is under 19 years of age, then a written consent is needed from parent(s) or legal guardian.
  • If the applicant does not meet the academic requirement of Grade 12 or its equivalent, then the applicant will be required to take the ATC pre-entrance assessment test. The minimum acceptable score is 70%.

The Grades

Your grade in this course will be based upon a combination of module exams and course assignments in each module as explained below.

Credential (Certification level)

Upon graduation, the student will receive a certificate.

Theory & Assignment Evaluation Value (passing grade 70%)

Module Theory 40%
Completion of Quizzes (13 in total) 20%
Mid Term Exam 20%
Final Exam 20%
Total 100%


Tuition: $3,100*
$3,100* Material: $389
Application fee $255 (nonrefundable fee)
Total Tuition $3,744

*Shipping & Handling via Canada post Regular Parcel service included:

Why Choose ATC?

Here are 4 reasons to choose Automotive Training Centre

Smaller classes for better learning outcomes

Flexible schedule: study while you work

Professional real world, industry experienced instructors

Intense hands-on training so you can master your skill set

Malcolm Subban

Look Who Dropped in Today – Malcolm Subban!

Hockey Sticks and Cars are passions for Malcolm Subban, NHL player and Goaltender for the Boston Bruins!  Malcolm has always had a love and appreciation for cars and came by to visit the Toronto Campus, with a possibility of developing himself in automotive repair.  Donna had the opportunity to introduce him and show him around at the college and enjoyed learning more about the hockey Superstar!

Both students and staff were delighted with his presence. Of course, Donna had to ask for a photo, as she is a true hockey fan herself!   Malcolm has a busy season approaching but we are looking forward to possibly seeing him in the summer!!!   Good luck in the season Malcolm, we will be watching you closely as you approach another successful year.  On the ice, or in the shop,  Go Malcolm Go!

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