Online PROGRAM
Dispatching & Transportation Operations Online
Program
- Description
Theory
- Transportation Operations
- Transportation Foundations
- Safety & Compliance
- Fleet Maintenance & Administration
- Dispatch
- Driver Management
- Transportation of Dangerous Goods
- Hours of Service
- Load Securement
Software
- Google Maps
- LoadLink
- Automated Commercial Environment (ACE)
Learning Objectives:
- Describe the transportation industry and related statistics
- Explain position description of a city dispatcher
- Explain position description of a line haul dispatcher
- Perform an overview of a dispatcher’s position
- Explain resume formatting
- Describe seeking and applying for employment
- Perform applying for employment and construct a personal resume
- Discuss the importance of safety
- Discuss personal safety
- Explain safe lifting procedures
- Describe slip and fall prevention
- Explain carbon monoxide the unseen enemy
- Explain the various aspects of safety in the workplace
- Explain the different types of power units
- Describe straight trucks and cube vans
- Explain trailer configurations
- Describe specialty equipment
- Perform a profile of the various types of fleet equipment
- Describe identifying critical information
- Explain participatory and active listening
- Describe emergency situations
- Explain negotiation skills
- Describe selling skills
- Describe problem solving
- Describe your new skills in day to day challenges
- Explain the importance of developing a positive working relationship with drivers
- Describe the four-trait model of personality differences
- Explain the ten tips for increasing driver retention
- Describe the importance of managing start times and a driver’s attitude and appearance
- Describe the procedure for illness and vacation coverage
- Explain the purpose of scheduled routes
- Describe the loading of freight in geographical areas
- Explain the purpose of understanding projected volumes
- Explain the reason for contacting new customers
- Describe how the pick-up cycle is critical to your operation
- Explain overages, shortages and damages and the reporting of same
- Write a report on the importance of the delivery and pick-up cycle
- Describe the method of determining an overflow situation
- Explain the procedure to resolve heavy in equipment use in city routes
- Explain the procedure to resolve heavy line haul routes
- Describe the importance of dealing with customer service in overflow situations
- Demonstrate the importance of maximizing equipment
- Explain setting up your work environment
- Describe managing various tasks that require immediate resolution
- Demonstrate your techniques in multi-tasking
- Describe dispatcher communications
- Explain dispatcher relationships
- Describe dispatcher leadership
- Perform the various aspects of communications, leadership and relationships
- Describe assigning loads
- Explain proper utilization of equipment
- Describe the procedure for assigning line haul drivers
- Explain the process of assigning routes to specific loads
- Demonstrate your hands on dispatching skills
- Explain the basics of tracking loads, drivers and freight
- Describe your role in customer and driver support activities
- Explain dispatcher self feedback techniques
- Explain basic paperwork and the administration responsibilities of a dispatcher
- Describe the need for backup planning to be effective
- Describe a day in the life of a dispatcher
- Demonstrate the fundamentals of dispatching
- Describe mandatory drug and alcohol testing in the U.S.A
- Explain inspection, securing loads and vehicle weight regulations
- Explain the hours of service regulations for drivers
- Describe customs and immigration rules and regulations
- Explain licensing, trip permitting and fuel tax administration
- Provide your interpretation of legal requirements
- Explain how DG is classified and identified while being transported
- Describe the responsibility of shippers, carriers and receivers
- Explain driver duties and responsibilities for carrying DG
- Explain DG that have special additional requirements
- References/Schedules as it applies to dangerous goods
- Proved the importance of knowing the regulations that govern DG\
- Explain the process of order taking and dispatching calls
- Demonstrate your abilities in computer dispatching
Instructional Hours and Program Time:
Program itself is 750 hours minimum of 3 hours per day, 15 hours a week. Each student has 12
months, from the date of registration, to complete the program.
As this is a home-based study program, the pace of learning is dependent upon your time and
commitment. The program contains 15 separate modules. The time to complete each module is
approximately 3.5 weeks per module.
You must complete all 15 modules and examinations within 12 months from receipt of the
program to be eligible for graduation. Failure to complete the course within the time period will
require the student to re-apply for the program.
Material:
- Fleet Safety Manual, KELLER, JJ
- Federal Motor Carrier Safety Regulations -Handbook
- TDG Clear Language Shippers and Driver’s Handbook
- BCTA Drivers Daily Log Book
- National Safety Code (NSC) Standards 1-16
- Ministry of Transport Commercial Transport Procedures -Manual
- CCMTA Cargo Securement Training Program Manual
- Driver training -Manual
Admissions Requirements:
The minimum entrance requirements are 19 years of age prior to the start of the study and / or graduation from Grade 12 (or equivalent)
Language Proficiency Requirements
- Prior to acceptance, applicants must meet one of the following:
- Completion of 2 years of secondary education (including English 10 and 11, min. grade ‘C’) from a country where English is a principal language
- Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction
- Completion of a recognized language pathway program (Languages Canada-accredited) with required level/grade
- Submission of verified test results (must be dated within 2 years):
- Provide verified results for one of the English language proficiency tests listed below:
Test results must be dated no more than two years before the start date of the program.
- International English Language Testing System (IELTS) Academic: overall score of 5.5 or higher.
- Canadian Academic English Language (CAEL) Test: overall score of 40 or higher
- Duolingo English Test: overall score of 95 or higher
Mature student applicants:
- Applicant is 19 years or older at the start of the program and is a Canadian citizen or permanent resident who cannot access is their educational records or provide sufficient evidence of secondary or post-secondary education as outlined above:
- applicant provides attestation that they have completed at least three years of full-time instruction in English in a country where the English is one of the principal languages, and
- Applicant completes an Accuplacer English Assessment (Next Generation: Reading, Writing and WritePlacer) and achieves the following minimum scores:
- Reading: 235
- Writing: 235
- WritePlacer: 4
Test Minimum Score Required
- IELTS (Academic) Overall band score of 5.5
- TOEFL iBT Overall score of 46
- CAEL Overall score of 40
- Duolingo English Test (DET) Overall score of 95
- PTE Academic Overall score of 43
- Cambridge B1 Preliminary (PET) Min. score of 160 or Grade “C”
- Cambridge Linguaskill Overall B2 level
- LanguageCert Int’l ESOL B2 level (Written and Spoken)
- Michigan English Test (MET) Overall B2 level
- iTEP Academic Overall score of 3.5
- EIKEN Min. placement: Grade Pre-1
The Grades
Your grade in this course will be based upon a combination of module exams and course assignments in each module as explained below.
Credential (Certification level)
Upon graduation, the student will receive a certificate.
Theory & Assignment Evaluation Value (passing grade 70%)
| Module Theory | 40% |
| Completion of Quizzes (13 in total) | 20% |
| Mid Term Exam | 20% |
| Final Exam | 20% |
| Total | 100% |
Tuition:
| Tuition: | $3,100* |
| $3,100* Material: | $389 |
| Application fee | $255 (nonrefundable fee) |
| Total Tuition | $3,744 |
*Shipping & Handling via Canada post Regular Parcel service included:
*This program has been approved by the Private Training Institutions Branch (PTIRU) of Ministry of Advanced Education.
https://www.privatetraininginstitutions.gov.bc.ca/
