The Importance of Dispatchers in Today’s World

Within the transportation industry, dispatchers are as important as the truck drivers themselves in safely delivering goods from one place to another. Transportation dispatchers, also known as trucking dispatchers, use their dispatch training to coordinate the delivery and pick-up of a load of freight. They’re also responsible for keeping records of routes, calls, schedules and maintenance in accordance with industry regulations, as well as anticipating and finding solutions to issues involving traffic, weather, delays or accidents. In today’s complex and globalized transportation industry, and with their many crucial responsibilities, transportation dispatchers are more important than ever. 

If you’re considering dispatcher school, ATC Cambridge will arm you with the technical skills and practical experience necessary to pursue a career as a transportation dispatcher. Below, explore why your future role is so important within the transportation industry and our modern world.

The Importance of Dispatchers in Today’s World

[Infographic] The Importance of Dispatchers in Today’s World

Dispatchers Keep Drivers Safe

Transportation dispatchers ensure that drivers are safe by:

  • Planning safest and easiest-to-navigate routes
  • Accounting for weather, traffic and other hazards in route planning
  • Communicating with drivers about potential hazards in real-time
  • Providing the driver with stops along the way for fuel and necessities

They Meet Customer’s Needs

Dispatchers work to meet the needs of those they serve by:

  • Corresponding with recipients or shipping customers
  • Solving problems which may arise for customers on-route
  • Notifying customers of delays and resolving inquiries around orders
  • Listening compassionately when customers experience an issue

Did you know? At ATC Cambridge, you’ll gain practical experience delivering quality customer service.

Dispatchers Ensure Alignment with Regulations

Today, there are more regulations than ever. Dispatchers will:

  • Work to understand all regulations and laws around freight movement
  • Apply regulatory restrictions to create drivers’ schedules
  • Ensure that carriers stay compliant through due diligence
  • Continue refreshing their knowledge on any changes in regulations

They Understand Truck Maintenance

With a strong understanding of mechanics and operations after dispatch training, dispatchers will:

  • Recommend maintenance with their knowledge of average kilometres and other areas
  • Issue repair orders based on issues drivers are experiencing
  • Create repair and maintenance schedules for all trucks in the fleet

Transportation Dispatchers Optimize Routes

Today’s dispatchers use advanced industry software to optimize routes, including:

  • Using Electronic Logging Devices (ELDs) to analyze data about routes
  • Using routing tools to identify low and high-performing routes before selecting them
  • Accurately obtaining arrival times and other real-time data

At ATC Cambridge, you’ll learn how to use industry-standard software and excel in modern transportation dispatching.


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