There are so many possibilities when it comes to a career in the automotive industry, making it easy to find a path that works best for you. Choosing a specialization that aligns with your strengths can be one of the best ways to find success early in your career.
As you’re starting out in the industry, you will want to find a stable career based on comprehensive training that gives you versatile skills to use in any workplace. Taking a course to become a qualified service advisor may be just the right fit for you! Read on to see if you’ve encountered these five signs that should encourage you to become a service advisor.
1. You Love Interacting Directly with Customers
Whether you want to work in a dealership, a repair facility, or a vehicle rental company, you’ll get real, face-to-face interactions with customers daily. After completing your service advisor courses, you’ll be ready to take on the tasks of your new job right away, such as greeting customers, acknowledging their concerns, and seeing through their issues until they are resolved. If you’re a people person to the core, you will love your training to become a service advisor.
2. You Know How to Work Effectively in a Team Environment
A service advisor acts as the liaison between customers and auto technicians. In this role, it is important that you know how to collaborate with your colleagues in order to complete the customer’s request in a timely manner. You will need to stay on top of your office duties such as recording time logs and merchandise sales in order to stay organized, while also working with your technicians to be able to relay information back to the customer. If you enjoy being a part of a team that works to achieve a common goal, then this is a great position for you!
3. You Excel in Your Communication Skills Learned in Service Advisor Training
Polished communication skills are imperative to your role as a service advisor in any automotive setting. You will find yourself running back and forth between the technician and the customer, and your ability to listen and articulate each individual’s concerns to the other is needed for clear communication. Employers and recruiters will be on the lookout for someone with superior customer service skills, and someone that can clearly and effectively communicate between all parties involved. The internal and external communication skills you will cover in your service advisor training will prepare you to excel in this role.
4. You Desire a Basic Understanding of Mechanical Knowledge
A great service advisor stands out when they have basic knowledge of auto mechanics. Because your work will be so deeply involved with the technicians, you will need to relay their information to the customer who may not have much mechanical knowledge. Being able to decipher the technician’s diagnosis and protocol and deliver it to the client in layman’s terms will ensure the customer knows exactly what is going on. This will help build the trust of the client and guarantee full satisfaction.
5. You Are a Great Problem Solver
A career as a service advisor is an excellent opportunity to put your problem solving skills to work. Being able to adapt to last minute scheduling changes, price quotes, and unexpected challenges will allow you to address any unforeseen issues with calmness and confidence. It is when you are able to resolve these issues that your professionalism shines, creating a great experience for the customer and making sure the technicians are satisfied with their work. If you are a great problem solver, then you will quickly find success as a service advisor.
Interested in auto tech technician training in Vancouver?
Contact ATC Surrey for more information!