Developing Classy Communication Skills During Service Advisor Training
August 30, 2018
One of the most valuable skills that should be learned and mastered is communication. For professions that require transferring information and communicating with the public, it is crucial to develop communication skills in order for clients and co-workers to better comprehend the information being delivered.
In order to develop and increase your communication skills, it is important to learn and observe from experts who have gained experience in the field and have familiarized themselves with many different approaches. Once these experiences are shared and implemented in real life situations, students will notice the benefits that effective communication skills provide.
Don’t Forget Non-Verbal Communication in Your Service Advisor Career
While most individuals consider communication to be verbal, there are several non-verbal tactics and practices observers notice that can influence the behaviour of customers and how they react in the conversation.
Actions such as body movements and facial expressions can project your behaviour and confidence when relaying information to clients. A lack of eye contact and constant moving displays a lack of interest and may make customers or co-workers uncomfortable. Make sure to keep frequent eye contact without having your arms crossed or hands in your pockets.
When paired with verbal communication, non-verbal movements can exude a sense of confidence and trust during the discussion.
Learn How to Polish your Verbal Communication Skills
It is important to keep body language in tune with words used for a more effective presentation in automotive careers. When communicating with clients, it is important to stay on point and limit the use of “um” or “uh” when conversing with others, especially when providing an explanation, as these habits display hesitancy and disorganization to the listener. An effective method to limit these communication fillers is to organize your information to stay on topic while disclosing the main talking points. The more this technique is mastered, the easier it will become to eliminate these words altogether.
Another aspect students should polish is voice quality. When speaking, the tone and volume of your voice are the determining factors on how clear and comprehensive you will be to others. When discussing automotive information, it is crucial to execute clarity to get the listener on the same page. Talking too loudly or quickly diminishes the quality and importance of what is being conveyed. Service advisors need to create a comfortable environment for the client in order for them to ask questions, communicate freely, and discuss quick problem solving strategies where applicable.
Individuals who complete car repair expert training will be able to utilize their communication skills in organizations such as automotive dealerships, franchises, repair facilities, and more. They will have gained insider knowledge on automobiles and will be able to transfer that knowledge to customers and co-workers in an articulate manner. Clients will have a better understanding of the information and will feel comfortable with the organization based on the communication techniques being executed by the service advisor.
Are you interested in pursuing a service advisor career?
Contact Automotive Training Centres for more information about our programs.
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