Considering Auto Parts Training? 3 Key Responsibilities of a Fixed Operations Manager

For career seekers looking for a leadership role that allows them to use a diverse skill set and perform a variety of interesting tasks, the role of a fixed operations manager could be the perfect fit. Though fixed operations managers often wear many hats and are able to actively collaborate with several other departments, there are a few responsibilities that they must prioritize on a regular basis. Keep reading to learn about three key duties you’ll need to perform if you find that this career path is right for you. 

1. Fixed Operations Managers Are Responsible for Budgeting After Auto Parts Training

As a fixed operations manager, one of your main objectives will be to ensure the maximum profitability of the parts and service departments. This means that you will be primarily responsible for developing budgets that cut costs while maintaining customer satisfaction. Typically, at the beginning of each calendar year, you will prepare a full operating budget and after reporting to the general manager for their approval, you will be responsible for continually tracking the parts and service departments’ adherence to the budget, making any needed adjustments as you go along.

To juggle these tasks effectively, you’ll do well to brush up on your organizational skills after auto parts training. In addition, you should develop a system for assessing budget-related information. It’s also a great idea to diligently look out for and create opportunities to save capital by developing positive supplier relationships and making it a regular part of your day to search for the most cost-efficient auto part solutions for your shop. 

2. You’ll be Responsible For Ensuring Safety Compliance 

As a fixed operations manager, safety will be high on your list of priorities. To ensure a safe work environment for yourself and your colleagues, you will be responsible for staying up to date on provincial and municipal regulations for the proper disposal of hazardous waste materials. In addition, you’ll need to ensure that all products are properly stored according to the rules and regulations in your area. This is another duty that will require your ongoing attention. Commit to regular safety checks to ensure that your shop is complying with regulations. 

3. Fixed Operations Managers Help Customers Administer Warranty Claims 

Customer satisfaction is one of the most important aspects of a successful and profitable auto shop. After automotive school, you will be responsible for helping customers administer their warranty claims when a part they’ve purchased has malfunctioned or broken. It’s important to deal with this in a sensitive manner, as customers may be dealing with a rather frustrating situation or fear that they won’t be covered under their warranty.

Customer service skills are a must for fixed operations managers, and you’ll need to learn to solve problems in such a way that puts the needs of customers first without compromising the profitability of the shop. This is a delicate balance to strike, which requires a solid knowledge of auto parts, customer service, sales techniques, and business savvy. These are all competencies you can learn in our Auto Parts & Warehousing training program. 

Are you eager to explore auto careers with us? 

Contact ATC Surrey to learn more about our programs.