When you visit an auto service location, you don’t walk straight up to a mechanic working under a car’s hood and start gushing about that pesky engine issue that’s been troubling you for weeks. Instead, you’ll speak with a dedicated professional trained in both customer service and car care, known as an auto service advisor.
Almost every service shop, repair facility, or service-providing dealership will employ an auto service advisor, whose job it is to be that first person that any customer can initially approach. These trained professionals greet and welcome customers, provide automotive insight, set up service appointments, manage parts and quotes, process billing, and ensure client satisfaction. It is a crucial role that certain individuals can truly excel at. Want to know if you would be a good fit for this career? Read on to find out!
1. You Could Be a Great Auto Service Advisor if You Enjoy Administrative Work
There are a range of small but crucial routine duties that keep things running smoothly in an auto service environment, including ordering parts and essential supplies, processing quotes, and dealing with billing documents. These key tasks might seem small in isolation, but without their routine completion, the ability of the location to function degrades. Your automotive service advisor career will get off to a great start if you have an eye for catching essential details that others might overlook. It’s an important quality that helps truly outstanding auto service advisors stand out on the job.
2. A Good Auto Service Advisor Has Plenty of People Skills
If there’s anyone on an auto service team who should be able to easily chat and interact with the general public, it should be the auto service advisor. This role combines good old friendly customer service with the need to gently uncover more vehicle information from clients who are not technically minded.
Successfully setting client expectations and keeping service commitments on track, all while building an effective relationship with the other staff at your location, is the key balance you’ll want to strike as an auto service advisor. Your good communication skills will help you achieve this, and build you a solid reputation as a friendly and respected professional who can be trusted.
3. You’re a Natural at Time Management and Scheduling
Effective time management is one of the major challenges that an auto service advisor encounters on a daily basis. With a broad range of customers and clients all seeking appointments, along with the inevitable seasonal rushes, auto service advisors need to keep this dizzying mix in some kind of order. If you’re good at budgeting time, as well as making accurate calls on how long routine tasks will take, you could become an excellent auto service advisor. When winter strikes, for example, your ability to squeeze in tire changes will make you a true asset to any auto shop!
4. An Automotive Service Advisor Career Grows Out of Interest in Auto Care
Do you shake your head when you see a nice vehicle suffering from poor maintenance? Do you enjoy the simple magic that good care can have on a car? Or do you sometimes do a double take when you see a rare supercar on the street?
Having a passion for cars is a solid basis for a career as an auto service advisor, contributing to your drive to deliver good service, and motivating you to learn more about vehicles in general. Your interest will help you grow into a knowledgeable auto professional, and will naturally propel you to excel during your career.
Do you want to build a career as a valued professional?
Contact us at Automotive Training Centres to learn how simple it can be to pursue auto service advisor, auto detailing, or auto mechanic careers in Cambridge.