4 FAQs Clients Are Bound to Ask You During Your Service Advisor Career

service advisor training

When a client brings in their car to an auto repair shop or dealership, they’re almost guaranteed to have a long list of questions. The questions they’ll ask will usually depend on their reason for bringing in their car, such as the check engine light turning on or a recent accident. And as an automotive service advisor, you will be responsible for addressing these questions and concerns.

Below we’ve compiled a list of four frequently asked questions (FAQs) that clients are likely to ask during your career. Read on to learn what they are!

1. Clients Will Likely Ask Automotive Service Advisors About Repair Times

“How long will it take to repair my car?” is a question you’re going to get almost every time a client brings in their vehicle. When it comes to repair times, variations often depend on the type of repair, the extent of the damage to the vehicle, the speed of the mechanic, and how quickly the shop can order in the necessary parts. Sometimes, the parts for specific models won’t be readily available, or may take up to several days to arrive at the shop.

2. Clients Will Want to Know if a Shop or Dealership Will Guarantee Their Work

The last thing a client wants to deal with after getting their vehicle repaired is for something to go wrong afterwards. For this reason, clients are likely to ask you during your service advisor career whether there will be a warranty on the work done on their car. While many shops and dealerships are happy to guarantee their work, it’s important to note that others may not offer clients the same. That’s why service advisors make sure to familiarize themselves with shop policies, and offer clear and concise explanations to clients so that no misunderstandings arise.

Clients often want peace of mind when dealing with costly repairs
Clients often want peace of mind when dealing with costly repairs

3. You’ll Get Quite a Few Maintenance Questions Over Your Service Advisor Career

As a service advisor, you’ll likely get asked many maintenance questions during your career. After all, it’s not unusual for clients to want to know when their cars should be serviced. Some shops recommend getting the oil changed every 4,800 km, but others might suggest every 16,000. Air filters can be changed approximately every 19,000 km, while spark plugs should be changed every 48,000. During your automotive service advisor career, you can recommend regular vehicle maintenance to your clients as a great way for them to keep their cars around longer.

4. Plenty of Clients Want to Know if a Shop Is CAA Approved

Approval from the Canadian Automobile Association is a big deal for many clients. That’s why this can be a question you hear quite a lot during your future career.

The CAA only approves an auto repair shop if they meet their service and pricing conditions. Automotive service advisors working for a CAA approved auto repair shop can reassure their clients by indicating they have the requisite CAA Approved Auto Repair Services (AARS) signage. It’s the kind of peace of mind that some clients will really appreciate receiving when bringing in their car.

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Learn more at our upcoming Open House June 6th!

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