Learn the Auto Service Writer skills you need to be successful in automotive customer service

This course teaches you the Auto Service Writer procedures and methods used to manage a repair or maintenance service from start to finish. This includes communicating with a customer to identify what work needs to be done, passing on this information to a technician, and managing the entire process to ensure the customer is completely satisfied.

This course, delivered by our industry-leading Auto Service Writer instructors, covers the following:

  • Introduction to the Automotive Industry and Employment Skills
  • Service Facility and the Service Consultant
  • Communications: Customer Relations
  • Internal Communication, Relations and Supervision
  • Communication: Customer Delivery and Follow Up

Learn more about Auto Service Writer opportunities by following the links below:

Request Your Free Automotive Career Information Kit